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Elite Living Terms & Conditions

New dealers: download our account set up form and fax back to us at 905-851-0037 or email to email@eliteliving.ca. We will contact you within 48 business hours after receipt of completed form.

Types of Accounts: All accounts are subject to approval.

Stocking Dealer: Retailer with a retail showroom where our merchandise is displayed. Minimum opening order is $2000 and dealer must purchase a minimum of $10,000 per year.

Trade: Retailers, interior designer, architect or other reseller s. No minimum order required.

Pricing: All prices are subject to change without notice.

Orders Placements: All purchase orders can be sent via email email@eliteliving.ca or fax: 905-851-0037, we do not accept phone orders. Prices and available inventory are subject to change until receipt of deposit of the order. Hold is available for maximum of 48 hours.

Stock Availability: Although we try to keep as much stock as we can, it is hard to keep in stock all the products at all times. Please contact us by phone (905) 851-0010 or email email@eliteliving.ca for stock availability.

Payment Method: 

Shipments: 

NOTE: Please inspect shipments upon delivery and note any damaged or missing items on the bill of lading at the time of delivery and file claims with the carrier.

Claims 

Returns 

Special Order Returns

Warranty 

NOTE: The term “defect” as it is used in this warranty is defined as a flaw or deficiency that may affect the use for which the product is intended. The warranty excludes any damage caused by the buyer; damages such as normal use (wear and tear), improper handling or assembly, alterations made to the product, temperature or weather conditions and loss of necessary parts  including hardware, buttons, Velcro etc.

Colours: Elite Living is not responsible for orders placed separately where there may be slightly different in colour due to different batch orders received from our factory. 
Colors: Elite Living is not responsible for orders placed at separate times; fabric dye lots, wood shades and stains may vary depending on different batches received from the manufacturer.
Wood:  Wood furniture will have natural variation in grain and colour as well as inherent characteristics such as mineral streaks, pitch pockets, striping, and insect markings. These are NOT considered quality defects. Slight variations in appearance may result from normal expansion and contraction of wood as it responds to climatic changes in the home.
Glass:  Minor scratches, small air bubbles, surface waviness, or lightly pitted areas occur naturally during glass manufacturing. These are NOT considered quality defects.
Fabric: Natural variations occur during fabric manufacturing and are NOT considered quality defects.
Leather:  Leather has natural wrinkles, marks and scars. Variations in colour and texture are genuine and natural features of leather.
Marble: Natural stone is a product of nature and hence variation in color, pattern, texture and thickness are inherent over and above the specifications. Due to limitations in photography and on-screen reproduction, actual products and photographs may differ. Photographs and samples are only intended to represent the general characteristics of color and texture of the natural product. The Marble tables we carry are polished and sealed, however the sealer does wear down over time depending on how often the table is used. Customers may choose to reseal to prolong the lifespan of the surface.

Marble Disclaimer
Elite living is taking extra steps to ensure that all clients and end users receive the best quality Marble tops. Each Marble table top goes through an extensive quality check at our factory. Each piece is examined, photographed and numbered. All tops are packed individually with extensive wrapping and padding to ensure secure travel. Once the product arrives at our warehouse, it is again examined and properly stored.
Due to an increased amount of damages caused by improper shipping and handling once the product leaves our Warehouse, Elite Living is announcing a new policy to be implemented immediately.
Customers wishing to purchase a marble table larger than 36” must make their own shipping and pick-up arrangements from our Warehouse. We will assist in providing shipping contacts if you so require.

Defects / Damages covered by Elite Living

Defects / Damages NOT covered by Elite Living





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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